As you may have heard, the City of Atlanta has launched the operational testing phase of its 311 service and we need citizens to give it a try and report back to me regarding how well you think the customer service rep handled the call and if your question was answered to your satisfaction.
If you would note in your email to me the time and date of your call, your question, whether the answer you received was thorough and accurate, and about how long you were on the line, I would be most grateful. My email address is firstname.lastname@example.org.
311 is a way to give citizens answers about any city service quickly and efficiently. You may ask a question about your water bill, flooding, parking, court fines, parks, traffic, code enforcement, street lights, garbage pick up, business licenses, permits–basically anything–or make a service request. You may be transferred to the city agency best able to help you.
Due to technical issues that the city expects to have resolved in a couple of months, it is not possible to merely dial “311” just yet, however, if you need a question answered, you may dial 404-546-0311 or you can program it into your cell phone as “311.”
The website is also operational, and I really would appreciate as many citizens as possible giving it a try. Any complaints about it, from navigation to usefulness of content, etc. are welcome!
Please let me know what you think of the system in honest, straightforward terms. It’s important that it provide accurate information in an efficient manner.
City of Atlanta